Match! Version 1 Frequently Asked Questions
The "Frequently Asked Questions" (FAQ) provides an overview over the most common
questions along with the corresponding answers regarding Match! version 1:
When trying to use/import the WebPDF-4+ database I get an error
"Unable to locate ODBC driver. Please check if the selected PDF database is installed correctly and/or contact Crystal Impact!"
The ICDD WebPDF-4+ reference database cannot be used with Match! version 1, unfortunately, because the mandatory
database driver library file dblib12.dll is missing in the WebPDF-4+'s 'Sybase Adapative
Server Anywhere Redistributable' installer package. In order to be able
to use the WebPDF-4+ please update to the current Match! version 2.
On Windows 7 64-bit, the option "Add for all users" in the
"Create Reference Database" is not available.
Even if you are currently using an account with administrator
privileges, this problem may occur. It is most probably caused by
some kind of incompatibilty between the 32-bit emulation on the
64-bit platform and the code that checks if you have administrator
privileges.
Please use the following work-around: When starting the Match!
software, please make sure to do so by right-clicking on the Match!
icon, then selecting "Run as administrator" from the context menu,
and finally clicking "yes" in the dialog that is opened asking for
verification.
You should now be able to use the "...for all users" checkboxes.
When trying to convert/index the PDF Release 2009 database on Windows 7, I
get an error message like
"Error -816: this database is in use."
What can I do?
This problem is not directly caused by the
Match! software, but with access rights to the directory in which the PDF database has been installed.
Please perform the following steps:
- Open the Windows 7 Explorer and navigate to the folder "C:\Program Files" (or equivalent).
- Right-click the folder "C:\Program Files\ICDD PDF-4+ 2009" (or equivalent) and select "Properties".
- Select the "Security" tab, and then click the "Edit" button.
- Select the entry "Users" in the "Group or user names" list.
- Click the "Allow" checkbox next to the entry "Full control", so that it is checked.
- Click the "OK" button.
I frequently get a message like
"Match.exe - Illegal System DLL relocation
The system DLL user32.dll was relocated in memory.
The application will not run properly.
The relocation occurred because the,
DLL C:\windows\system32\HHCTRL.OCX occupied an address reserved to Windows system DLLs.
The vendor supplying the DLL should be contacted for a new DLL."
when running the program. What can I do?
This problem is not directly associated with the
Match! software but with some Microsoft Windows bug fix problems. Please have a look at
the corresponding article in the Microsoft support database and check if this applies to your system.
How can I manually load/add specific entries into the Results list (e.g. for comparison purposes)?
There are two options for this:
- You can select the entry(s) to be added by entering corresponding criteria
(e.g. the mineral name or the composition) using the "Restraints" dialog as usual:
First, open the Restraints dialog and enter
your selection criteria as described in "Database Retrieval".
Once you have finished entering your criteria (e.g. mineral
name) and pressed the "Retrieve" button at the bottom of the dialog, you will be
informed about the result as usual. If there were no entries in the Results list previously, you can simply press "Accept" to load the selected entries into the
Results list.
If the restraints buffer (and the answer set) already contain entries, you have to decide in which way the entries resulting from the new restrainting operation
shall be logically combined with the ones that are already present in the Results list. You
should select "Previous answer set" at the top and "OR" as the logical operation for
the combination of the previous and the new entries. By doing so, the entries
resulting from the previous search-match (or retrieval) and the ones from the new one
will be united in the new answer set. Finally, please press the "Accept" button.
The selected entry(s) will be added to the Results list. If
experimental diffraction peaks are present, the FoM and related values will be calculated
as well. If the entry has not been found by the search-match code, it is very likely that
its FoM (figure-of-merit) is rather low, in which case it can be found close to the bottom
of the Results list.
- If you aready know the entry number (e.g. PDF number) of the entry of interest,
you can easily load it simply by pressing the shortcut <Ctrl+E>, typing the entry number,
and then pressing "OK". (As an alternative to the keyboard shortcut,
you can also select the "Load/Add" command from the "Entry" menu, or press the corresponding
button in the toolbar on the upper left-hand side.)
The corresponding entry will be added to the Results list. If
experimental diffraction peaks are present, the FoM and related values will be calculated
as well. If the entry has not been found by the search-match code, it is very likely that
its FoM (figure-of-merit) is rather low, in which case it can be found close to the bottom
of the Results list.
I am using Microsoft Vista and get an error message when trying to install the Match! demoversion. What can I do?
If a message indicating "Unable to save file: C:\Windows\Downloaded Installations\..." appears, please acknowledge (press Ok) and select some temporary directory in the corresponding dialog afterwards.
I am using Microsoft Vista and cannot run the Match! demoversion. Why?
If you are using Microsoft Vista as operating system, please note that the first time you execute
the Match! demoversion, you need to do this using administrator rights explicitly. Please restart Match! by
right-clicking on the file "Match.exe" in the Match! program directory (e.g. "C:\Program Files\Match"),
then select "Run as administrator" from the context menu. If you still get an error message,
please update to the latest Match! version before you try again.
In the following, we will demonstrate how to check the required settings and drivers for any
ICDD PDF relational database. We will use the PDF-2 Release 2007, so please note that you must replace "DSN_PDF2007", "PDF2007" and the directory names by the
corresponding values for your PDF version (e.g. "DSN_PLU2006" for PDF-4+ Release 2006, or DSN_ORG2008
for PDF-4 Organics Release 2008):
- Open the Windows Control Panel (select "Start/Settings"), double-click "Administrative
tools", then "Data sources (ODBC)". This will run the ODBC Data Sources Administrator.
- Tabsheet "Drivers": Is "Adaptive Server Anywhere 9.0" present? If not:
- Re-install the PDF database
- Make sure to carry out the second step of the installation, i.e. the running
of "setup2.exe". Note that write access is required for the main directory
of drive C:\ in order to install the ODBC database driver!
- Wait until the message "The installation is complete and will now terminate."
is displayed.
- Restart your PC if required.
- If the driver is still not present, please contact ICDD for installation support (report "ODBC driver 'Adaptive Server Anywhere 9.0' is not installed properly")!
- If the driver is present, check the tabsheet "System DSN": The DSN "DSN_PDF2007" (or
similar, depending on your PDF version) must be present, and must be connected with
the driver "Adaptive Server Anywhere 9.0". If this is not the case, either...
- Re-install the PDF database
- Make sure to carry out the second step of the installation, i.e. the running
of "setup2.exe". Note that write access is required for the main directory
of drive C:\ in order to install the ODBC database driver!
- Wait until the message "The installation is complete and will now terminate."
is displayed.
- Restart your PC if required.
- If the driver is still not present, please contact ICDD for installation support (report "ODBC driver 'Adaptive Server Anywhere 9.0' is not installed properly")!
or
- Add the required DSN manually:
- In the ODBC Data Sources Administrator, open the tabsheet "System DSN"
- Press the "Add..." button
- Select driver "Adaptive Server Anywhere 9.0"
- In the dialog "ODBC Configuration" modify the following fields accordingly:
- ODBC/Data source name: "DSN_PDF2007" (or similar)
- Database/Server name: "PDF2007" (or similar)
- Database/Start line: "C:\ASA\win32\dbeng9.exe"
- Database/Database file: "C:\Program Files\ICDD PDF-2 Release 2007\Data\PDF2007.db" (or similar)
- Database/Start database automatically (checked)
- Database/Stop database after last disconnect (checked)
- If you have verified that driver and DSN are installed correctly as described above, and Match!
is still not able to convert the PDF database, please do the following:
- Check that the program "C:\Program Files\Common Files\Borland Shared\BDE\bdeadmin.exe" is
present. If not, please re-install Match!
- Run "C:\Program Files\Common Files\Borland Shared\BDE\bdeadmin.exe"
- In the left column, display tabsheet "Configuration", and open the tree "Configuration",
"Drivers", "ODBC". Make sure that the line "Adaptive Server Anywhere 9.0" is present.
If not, re-install the PDF database as described above.
- In the left column, display tabsheet "Databases", and open the tree "Databases". Click
on the line "DSN_PDF2007" (or similar), and check/correct the following data on the
right hand side:
- Type = "Adaptive Server Anywhere 9.0"
- ODBC DSN = "DSN_PDF2007" (or similar)
I would like to add own diffraction data to the user database.
Does this affect my PDF installation ?
No. The user database is stored independent from the PDF database in a
separate directory. Match! accesses the PDF in "read-only" mode; i.e. your PDF
is not affected in any way. The combination of PDF and own (user
database) entries is achieved by creating combined index files, which
themselves are stored in a separate directory.
Is it possible to read document (*.mtd) or answer set (*.mta)
files created by version 1.1 (or later) on a version 1.0 installation ?
No. Due to the new PDF entry numbering scheme supported by Match! since version
1.1, the document structure has changed. In case of similar problems you should
update the version 1.0 installation to the current version (which
is free-of-charge).
Otherwise please send your comment or request to
support@crystalimpact.com.
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